Sweet Coco Creations is committed to protecting your confidential information online. Please read the following policy to understand how your personal information will be treated when shopping on our website, namely www.creationssweetcoco.com  (hereinafter the “Website”).

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If you have any questions regarding the processing and collection of data and after reading this policy, these questions remain, you can contact us directly at the following email address  : info.creations.sweetcoco@gmail.com  and we will make sure to answer your questions as soon as possible.

We will notify you in the future of any changes to this policy by posting the update on our Website on the home page.  If you continue to use the Website after a new version of this policy has been posted on it, you thereby indicate your acceptance of the changes and are bound by those changes. It is your responsibility to regularly review this policy and any changes to it.

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1. COLLECTION OF INFORMATION

Sweet Coco Creations does not collect identifiable information from a natural or legal person, unless that person provides this information on a voluntary basis. When you provide us with personal information, you agree to the way Créations Sweet Coco collects, uses, discloses and otherwise manages this information as described in this policy. We collect your personal information when you:

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• i) Purchase products from the Website;

• ii) You create an account on this Website;

• iii) Complete a survey, enter a contest or any other promotion;

• iv) Contact us or when otherwise submitted to Sweet Coco Creations.

Personal information may include your name, address, e-mail address, telephone number, items purchased, date of birth, method of payment and any other personal information you may give to Sweet Coco Creations. In addition, personal information may also include information collected automatically when you visit our Website. We collect information from your browser. For example, it could be your IP address  and the address of the websites from which you were redirected to our Website (hereinafter collectively the "Personal Information  ").

2. USE OF INFORMATION

Créations Sweet Coco uses Personal Information to send your orders and requests concerning the products and services offered on the Website as well as to follow up on these orders or requests.

Sweet Coco Creations also uses Personal Information to conduct market research and performance research with a view to improving customer service and the quality of products and services on the Website.

Sweet Coco Creations may also use this Personal Information to contact you regarding the use of the Website as well as the products and services you purchase.

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3. DISCLOSURE OF PERSONAL INFORMATION

We want you to understand with whom we share the Information we collect about you, about your activities on our Website or when you use our services. Consequently, we do not share your Personal Information, except with your consent, which is expressly granted by your use of the Website as provided for in paragraphs i) to ii) of article 1 above and in the following situations:

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• i) Authorized Service Providers: We may share your Information with service providers who perform transactions on our behalf. Among the services offered by these providers are the processing of orders and credit card payments, delivery, customer service, analysis of sales and activities, support of the functionalities of our Website, running contests, sweepstakes and surveys, as well as supporting other features of our Website. These service providers may have access to your Personal Information for the sole purpose of performing their functions;

• ii) Other cases: by using our services and providing us with your Personal Information, you consent to Créations Sweet Coco disclosing this Information in the following circumstances:

  • at. In response to a legal requirement, including a subpoena, court order, request from law enforcement or other government agency, to exercise or enforce our legal rights, and to defend a legal claim;

  • b. As reasonably necessary to protect the rights, property, and safety of our company, our users, including the investigation or prevention of fraud and suspected illegal activity or other wrongdoing, the application of the terms of use of the Website or the application of other agreements or policies, as well as the protection of Créations Sweet Coco and other visitors to the Website or users of the products and services offered by Créations Sweet Coco; and

  • vs. In connection with a major corporate transaction, such as the sale of our company, a divestiture, merger, sale of assets, or in the unlikely event of bankruptcy. Any third party to whom we disclose your Personal Information is authorized to use that information in accordance with this Privacy Policy only, unless you specify otherwise.

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4. ACCESS TO YOUR INFORMATION

If you have a Sweet Coco Creations account, you can view and update your Personal Information online by visiting the Login page. You can make a request to delete the account by sending an email to info.creations.sweetcoco@gmail.com . If necessary, the personal data linked to said account will be deleted. In doing so, data relating to orders placed will not be deleted for accounting and statistical reasons.

5. CONSERVATION POLICY

If you close your Sweet Coco Creations account, we may retain some of the information in your account for analytical purposes as well as for the purposes of maintaining the integrity of the accounts and preventing fraud, recovering charges, enforcement of the Terms of Use, taking any action we deem necessary to protect the integrity of our Website or our users, or any other action permitted by law. In addition, if some of your information has been provided with your consent, to event organizers or third parties, the use and retention of your information will be subject to the policies of such third parties.

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6. PROTECTION OF YOUR PERSONAL INFORMATION

We take appropriate security measures, including physical, electronic and procedural measures to protect your Personal Information from unauthorized access and disclosure. For example, only our authorized employees can access Personal Information and can only do so when access to such information is necessary for authorized administrative functions and we use firewalls.

Although we take the security measures required by law, no security device is infallible. Users should always be vigilant in handling and disclosing their Personal Information and should avoid sending their Personal Information by unsecured email.

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7. DURATION OF RETENTION OF PERSONAL INFORMATION

Your Personal Information is kept for an indefinite period as long as required by law or as long as it is necessary to keep it for the purposes set out in this policy.

- Visa/Mastercard/American Express credit card

- Bank transfer
- PAYPAL